Business IP telephony

In short, IP telephony carries your calls over the internet as digitised data packets, replacing the traditional public switched telephone network (PSTN). Beyond the significant savings on telecoms bills, there are many other reasons for businesses to make the switch.

What are the benefits of IP telephony?

Businesses’ enthusiasm for IP telephony is explained by its many benefits. First, moving from a traditional phone system to VoIP offers greater flexibility when new phone extensions need to be installed. When new employees join, setting up new lines is far simpler, a real boon for fast-growing companies. Note too that if your business is already connected to the internet, installing IP telephony requires no major works or heavy equipment.
IP telephony also makes businesses more productive. Each extension has its own number, saving time when customers want to reach a specific department and avoiding a switchboard that can quickly become overloaded. On top of that, IP telephony offers a host of useful additional features, such as sending text messages from a computer, creating personalised voicemail greetings or automatically opening a customer record when that customer calls you.
Running your business phone system over the internet is also very advantageous for companies with several geographically distant sites. IP telephony lets you build a private network, with completely free calls between sites.
A hosted IP phone system also makes external calls much cheaper than traditional telephony. Subscriptions include unlimited calls, and international call costs are reduced too.
Finally, there is mobility. With IP telephony, you can be reached at any time, whatever device you are working on (computer, tablet, mobile…) and wherever you are (working from home, commuting, on a business trip…). As people work increasingly on the move, internet telephony is perfectly suited to the new ways we do our jobs.